The City of Farmington Hills’ 9-1-1 center is located in the Communications Section of the Police Department and is operational 24 hours a day, seven days a week. Communications Section personnel are specially trained in expediting emergency response through the use of sophisticated call taking and computer-aided dispatch equipment. In addition, 9-1-1 operators are skilled in the techniques of Emergency Medical Dispatching. They have been trained to provide potentially life-saving medical advice, such as the application of CPR or choking-victim techniques, via telephone, to callers before the arrival of emergency units.
Due to the limited number of incoming 9-1-1 telephone lines, use of this system is restricted to true emergencies. Department policy requires that emergency operators, who determine that an incoming 9-1-1 call is not an emergency, instruct the caller to re-dial on a non-emergency phone line and terminate the connection. Use of the 9-1-1 system is reserved, in general, to report a serious crime in progress or one that just occurred, or a life threatening situation such as a medical emergency, fire, or car accident involving personal injury.
Other appropriate uses of 9-1-1 include:
- Smoke or flames in or around a structure or vehicle
- Gas leaks
- Serious car accidents, or those car accidents involving a known or suspected injury
- Any call for police/fire/EMT service which requires an immediate response
- Any call originating from a coin-operated pay phone